Sales Policy
Effective Date: November 28, 2024

At Pixynapo, we strive to provide our customers with the best shopping experience possible. Below are the terms and conditions of our sales process:

1. Order Processing

  • All orders placed through our website are subject to availability and acceptance. Once you place an order, we will send you an email confirmation of your purchase.
  • We reserve the right to refuse or cancel any order at our discretion, including but not limited to orders where payment information is incorrect or fraudulent.
  • If your order is canceled after payment has been processed, we will issue a refund to your original payment method.

2. Payment

  • We accept various payment methods, including credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
  • Payment must be made at the time of purchase. We do not accept payment upon delivery.
  • All prices are listed in U.S. dollars and are exclusive of taxes and shipping fees, which will be added at checkout.

3. Shipping

  • We offer various shipping options to deliver your order in a timely manner. The shipping costs are calculated based on the shipping method and the delivery address.
  • Please ensure that your shipping address is correct and complete. Pixynapo is not responsible for any delays or errors caused by incorrect addresses.
  • We aim to process and ship orders within 1-3 business days, but delivery times may vary depending on your location and the shipping method selected.
  • Once your order is shipped, you will receive a tracking number to monitor its progress.

4. Sales Tax

  • Sales tax will be applied to orders based on the state laws in the delivery address. The applicable tax will be displayed during the checkout process.
  • If your location is exempt from sales tax, you may be required to provide documentation at checkout to qualify for the exemption.

5. Price Changes

  • Prices on the website are subject to change without notice. However, once your order is confirmed, the price for your items will be honored, and you will not be charged extra.
  • If a pricing error occurs, we reserve the right to cancel the order or offer a corrected price.

6. Discounts and Promotions

  • We may offer discounts or promotions from time to time. These discounts cannot be combined with other offers unless stated otherwise.
  • Promotional codes must be entered during checkout to apply. No adjustments can be made after the order is placed.

7. Product Availability

  • All products offered on our website are subject to availability. In the event an item is out of stock or unavailable, we will notify you and offer a refund, replacement, or the option to backorder the product.
  • We make every effort to keep our inventory up-to-date, but there may be rare occasions when an item sells out before we can update the website.

8. Returns and Cancellations

  • Please refer to our Return and Refund Policy for details on returns, exchanges, and cancellations.
  • Orders can be canceled or modified within 24 hours of placement. After 24 hours, we cannot guarantee that changes can be made.

9. Customer Support

  • If you have any questions or concerns about your order, please contact our customer service team at [email protected]. We are available to assist you with any issues related to your purchase.

10. Liability

  • Pixynapo is not liable for any damages resulting from the use or inability to use the products purchased through our website, except where required by law.
  • We are not responsible for any indirect, incidental, or consequential damages that may occur as a result of purchasing our products.