Return and Refund Policy
Effective Date: November 28, 2024

At Pixynapo, we want you to be completely satisfied with your purchase. If you are not entirely happy with your order, we are here to help.

1. Returns

  • You may return most new, unopened items within 30 days of delivery for a full refund or exchange.
  • Items must be returned in their original condition and packaging to be eligible for a refund or exchange.
  • To initiate a return, please contact our customer service team at [email protected] to obtain a Return Authorization Number (RAN).

2. Non-returnable Items
Certain items are not eligible for return, including:

  • Custom or personalized items
  • Gift cards
  • Clearance or final sale items

3. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.
  • If your return is approved, we will process a refund to your original method of payment within 7-10 business days.
  • Shipping charges are non-refundable unless the return is due to an error on our part.

4. Exchanges

  • If you would like to exchange an item for a different size or color, please contact us within 30 days of receiving your order.
  • The item must be returned in its original condition and packaging.
  • If an exchange is not available, we will issue a refund for the returned item.

5. Shipping for Returns

  • Customers are responsible for the cost of return shipping unless the return is due to a mistake made by Pixynapo (e.g., damaged or incorrect items).
  • We recommend using a trackable shipping service or purchasing shipping insurance for items over $75, as we cannot guarantee that we will receive your returned item.

6. Damaged or Defective Items

  • If you receive a damaged or defective item, please contact us immediately at [email protected] with details and photos of the damage.
  • We will arrange for a return and either send you a replacement or issue a full refund.

7. Contact Us
If you have any questions about our Return and Refund Policy, please contact us:
Pixynapo
7299 32nd St, Groves, Texas (TX), 77619
Phone: (409) 962-6196
Email: [email protected]